Terms & Conditions
Welcome to Saffron Oriental Food Shop. These Terms and Conditions apply to all purchases made through our website. By placing an order, you agree to the following terms. Please read them carefully before proceeding.
1. General
1.1 These Terms and Conditions apply to all transactions on the Saffron Oriental Food Shop website.
1.2 By placing an order, you confirm that you accept and agree to be bound by these Terms. We reserve the right to update or amend these Terms at any time.
1.3 Unless otherwise agreed in writing, any third-party terms or conditions are not recognized.
1.4 These Terms do not affect your statutory rights in the case of faulty or damaged goods.
2. Delivery
2.1 We currently deliver within the United Kingdom only.
2.2 It is your responsibility to provide accurate delivery information. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
2.3 Orders are usually dispatched within 2–3 business days. In case of delays, stock issues, or unavailable items, we will contact you to discuss alternatives or offer a full refund.
2.4 Delivery is considered complete once your order has been delivered to the provided address. If delivery is refused or missed, courier records will serve as proof of delivery attempt.
2.5 Delivery timeframes are estimates and not guaranteed.
3. Prices and Payment
3.1 All prices are listed in Pounds Sterling (GBP) and include VAT where applicable.
3.2 Prices may change without notice but will remain fixed once your order is confirmed.
3.3 While we aim for accuracy, we are not liable for pricing errors. In the event of a mistake, we will contact you to confirm any changes before processing your order.
4. Returns and Cancellations
4.1 In accordance with the Consumer Contracts Regulations 2013, you may cancel and return non-perishable goods within 14 days of receiving your order. Notification must be made in writing via email.
4.2 Returned items must be unused, unopened, and in their original packaging. Items returned in used or damaged condition may not qualify for a refund.
4.3 Refunds will be issued within 30 days of receiving returned items. Original delivery charges are not refundable. Return postage is the customer's responsibility, unless the return is due to an error on our part.
4.4 Please note: We do not accept returns for perishable goods, including all food items, unless they are faulty or damaged on arrival. This ensures we maintain food safety and quality standards.
4.5 Customised or personalised items are non-returnable unless faulty.
5. Damaged or Faulty Goods
5.1 If your order arrives damaged or contains defective items, please contact us within 48 hours of delivery. Include your order number and photos of the issue, where possible.
5.2 We will offer a replacement or refund based on the situation. In some cases, items may need to be returned before a refund is processed.
6. Contact Information
If you have any questions about your order or our policies, please contact us:
Email: Saffronoriental@yahoo.co.uk
Phone: 01463417577
Business Address:
Saffron Oriental Food Shop
29 Church Street,
Inverness IV1 1DY